1. Return Eligibility

Customers may request a return within 7 days from the date of delivery.

To be eligible for a return:

• The item must be unused, unworn, and in its original condition

• The product must be returned with original packaging, tags, and accessories (if any)

• The item must not show signs of damage, use, or alteration

• Proof of purchase or order confirmation is required

Returns requested after 7 days of delivery will not be accepted.

---

2. Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return, including:

• Used or worn jewellery or accessories

• Items damaged after delivery due to misuse or improper handling

• Products purchased during clearance or special sale (unless damaged or defective)

---

3. Return Shipping

• Customers are responsible for return shipping costs.

• RoyalShoppee.com does not provide return pickup services unless the item received is damaged or incorrect.

• We recommend using a trackable shipping service, as we are not responsible for items lost during return transit.

---

4. Damaged or Incorrect Items

If you receive a damaged, defective, or wrong product:

• Notify us within 48 hours of delivery with photos or videos as proof.

• After verification, we will arrange a replacement or refund without additional charges.

---

5. Refund Process

Once we receive and inspect the returned item:

• You will be notified about the approval or rejection of your refund.

• Approved refunds will be processed within 5–7 business days.

• Refunds will be issued to the original payment method used during purchase.

Shipping charges paid during the original order are non-refundable.

---

6. Exchange Policy

We currently do not offer direct exchanges. Customers may return the item following the return process and place a new order separately.

---

7. How to Request a Return

To initiate a return, please contact us with your order details:

RoyalShoppee.com
Email: support@royalshoppee.com
Phone/WhatsApp: +91 9207245989

Our support team will guide you through the return process.

---

8. Policy Updates

RoyalShoppee.com reserves the right to modify this policy at any time. Updates will be posted on this page with the revised date.