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What is the return period for products?
Customers can request a return within 7 days from the date of delivery. Returns requested after 7 days will not be accepted.
What conditions must be met for a return?
The item must be unused, unworn, in its original condition, and returned with original packaging, tags, manuals, and accessories (if any). Proof of purchase or order confirmation is also required.
Which items are not eligible for return?
Used products, damaged items caused by misuse, products purchased during clearance or special sales (unless damaged or defective), and certain hygiene-sensitive items may not be eligible for return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.
What should I do if I receive a damaged or wrong item?
Please notify us within 48 hours of delivery and provide photos or videos as proof. After verification, we will arrange a replacement or refund without extra charges.
Do you offer product exchanges?
Currently, we do not offer direct exchanges. Customers can return the item following the return process and place a new order separately.
How can I request a return?
You can contact our support team with your order details via email at support@royalshoppee.com or WhatsApp/Phone at +91 9207245989.
. Can RoyalShoppee.com cancel my order?
Yes, we reserve the right to cancel or refuse any order due to pricing errors, suspected fraud, product unavailability, or payment authorization issues.
Can I change or cancel my order?
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How can I track my order?
You can easily track your order using the Track Order option available on RoyalShoppee.com. Simply enter your order details such as Order ID and billing email/phone number to check the latest delivery status of your shipment. If you need any help, you can also contact our support team via email at support@royalshoppee.com or WhatsApp/Phone at +91 9207245989.
